Fair, transparent refunds

1.How cancellations work

You can request a cancellation from your dashboard or by contacting support. The refund you receive depends on how far in advance you cancel, relative to the celebration date.

2.Refund timelines

The following standard windows apply to eligible bookings. Specific partner agreements may offer more generous terms, which always take precedence in your favour.

• More than 60 days before the event: full refund, less any non-recoverable deposits.
• 30–60 days before: partial refund of amounts not yet committed to partners.
• Less than 30 days before: refunds are limited to recoverable costs, as committed services may already be in progress.

3.Booking-protection cases

If a partner fails to deliver a confirmed service, booking protection applies and you are eligible for a refund of affected amounts, independent of the standard cancellation windows above.

4.How refunds are issued

Approved refunds are returned to your original payment method. Processing typically completes within 5–10 business days, depending on your bank or payment provider.

5.Requesting a refund

To request a refund, raise a ticket from the Contact page or email us. Include your booking reference so our team can resolve it quickly.

• WhatsApp support: +91 8889227882
• Email: info@celebratex.in